Returns policy
Free returns Australia-wide, for store credit or an exchange within 14 days, and what to do if something isn’t right.
Returns for store credit or exchange
You can return an item for store credit, or exchange it for a different size or another suit, within 14 days of receiving it. Store credit is issued for the amount you paid for the item once we’ve received and checked your return.
Every Moody collection is produced intentionally in small batches to minimise waste and encourage thoughtful purchasing, so we don’t offer refunds for change of mind. To help find your fit, please use our size guide or reach out via @moodysuits or customercare@moodysuits.com.au for personalised sizing advice.
Free returns within Australia
Returns are free for Australian orders: we email you a return label and cover the postage. Exchanges, and orders placed with store credit, ship free within Australia too, like every Australian order.
International orders can be returned for store credit or an exchange within 14 days. Return postage is paid by the customer, and a flat $10 shipping fee applies when we send an exchange, or an order placed with store credit, outside Australia.
How to start a return
Email customercare@moodysuits.com.au with your order number and whether you’d like store credit or an exchange. For returns within Australia we’ll email you a return label: print it, attach it to your parcel and send it back to us.
Return policy guidelines
- To be eligible for a return, items must be received in their original condition, unworn & unwashed. Garments must be free from makeup, deodorant marks, fragrances and any other signs of wear.
- Returns that do not meet these conditions may be declined and returned to the sender.
- Please fold your garment with care and package it securely in its original packaging.
- For international returns, we recommend a tracked service, as we can’t be responsible for returns that don’t reach us.
- Express and international shipping charges on the original order are non-refundable.
Lost or damaged parcels
If your parcel hasn’t arrived within the delivery estimate, or arrives damaged, email us with your order number and a photo of any damage. We’ll follow it up with the carrier and arrange a replacement or refund if it was lost or damaged in transit. Once tracking shows a parcel as delivered to the address given at checkout, we can’t be responsible for it going missing after delivery.
Faulty items
Under Australian Consumer Law, if your item is faulty, damaged or incorrect, we’ll gladly arrange an appropriate remedy, and we’ll cover the cost of sending it back to us. Please carefully follow care instructions, as damage caused by not following them isn’t a fault.
Please email customercare@moodysuits.com.au with your order number and a photo if you have received a faulty garment.
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