Refund policy

Every Moody collection is made intentionally in small batches to minimise waste and encourage thoughtful buying. For that reason, we offer store credit or an exchange on returns rather than change-of-mind refunds. If you're unsure of your size, start with our size guide, or email us for personal sizing advice.

Store credit and exchanges
• You can return an item for store credit, or exchange it for a different size or style, within 14 days of receiving it.
• Store credit is issued for the amount you paid for the item once we've received and checked your return.
• Exchanges, and orders placed using store credit, ship free within Australia. Outside Australia, a flat $10 shipping fee applies when we send them.

Condition of returns
• Items must be returned in their original condition: unworn, unwashed, and free from makeup, deodorant marks, fragrance or any other signs of wear.
• Please fold your item carefully and pack it securely, in its original packaging where possible.
• Returns that don't meet these conditions may be declined and sent back to you.

How to start a return
Email customercare@moodysuits.com.au with your order number and whether you'd like store credit or an exchange, and we'll let you know what to do next.

Return postage
• Returns are free within Australia: we cover the return postage.
• For international orders, you pay for return postage unless your item is faulty, damaged or not what you ordered. We recommend a tracked service, as we can't be responsible for returns that don't reach us.
• Express and international shipping charges on the original order aren't refundable.

Faulty, damaged or incorrect items
If your item is faulty, arrives damaged or isn't what you ordered, email customercare@moodysuits.com.au with your order number and a photo, and we'll put it right. We'll cover the cost of sending it back to us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please follow the care instructions on your suit. Damage caused by not following them isn't a fault.